Refund Policy
Refund Policy
Thank you for subscribing to Seedance 2.0. We want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our AI video generation services.
As with any online purchase experience, there are terms and conditions that apply to transactions at Seedance 2.0. By placing an order or making a purchase at Seedance 2.0, you agree to the terms set forth below along with our Privacy Policy and Terms of Service.
General Terms
All sales are final. Seedance 2.0 offers a digital service, and as such, we do not generally offer refunds for subscriptions or credits once they have been purchased and added to your account.
Exceptional Circumstances
We may, at our sole discretion, offer a refund or exception in the following circumstances:
- Billing Errors: If you believe you have been billed in error, please contact us immediately. We will investigate and refund any confirmed overcharges.
- Technical Issues: If a major technical failure on our end prevents you from using the service for an extended period, we may offer a prorated refund or account credit.
- Fraudulent Charges: If your payment method was used fraudulently to purchase our services, please contact us and your payment provider immediately.
How to Request a Refund
If you believe your situation falls under our exceptional circumstances, please contact our support team at support@seedanceai2.app within 7 days of the charge. Please provide your account email, order number, and a detailed explanation of why you are requesting a refund.
Subscription Cancellations
You can cancel your subscription at any time through your account settings. Cancellation will stop any future recurring payments, but we will not refund the current billing cycle. You will continue to have access to your subscription benefits until the end of your current billing period.
Changes to This Policy
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting to this page.
Contact Us
If you have any questions about our refund policy, please contact us:
Copyright Owner: seedanceai2.app Email: support@seedanceai2.app